1. Welcome to Our Practice
Building a Referral Practice in Today’s Internet-Driven World
Program Focus
- Leveraging the Internet
- Referral Patient Program
- New Patient Experience
- Lost Patient Recovery
2. Communicate Financially
Educating Patients on Their Financial Responsibilities
Program Focus
- Websites and Telephones
- The Financial Discussion
- Educate Insurance Patients
- ARM. DR. Is Not a Bank
- Practice Accounting
3. Scheduling by Design
Reduce Stress, Increase Production, Run on Time!
Program Focus
- Scheduling Strategies
- Scheduling Obstacles
- Continuing Care Program
- Clinical Team’s Role
4. Human Resources
How to Attract, Grow and Maintain your Great Team
Program Focus
- Hire for Retention
- Manage for Harmony
- Avoid Payroll Pitfalls
- Address Staff Issues Promptly!
5. Blueprint for Success
JdSG’s One-Day Masterclass
Program Focus
- Marketing in Today’s World
- Exceeding New Patient Expectations
- Financial “Close the Deal”
- Effective Scheduling
- Building Staff Morale and a Happy Team
New for 2020
6. Elevate Your Dental Communication Skills
Eliminate Communication
Confusion & Resistance!
Build on the Power of Persuasion
Program Focus
- External & Internal Marketing
- Ask for Money & Collect It
- Control your Schedule
- Malpractice Prevention, Legally
- Elevate Team Morale
- Specialists & Associates Needs
7. The World of Dentistry…
In My Opinion
A Personal Perspective from a Seasoned Professional
Program Focus
- In My Opinion
- Build a Team or Go it Alone
- Taking stock of where I am!
- It’s Time to Practice Business